FAQ

How do I track my order?

We will update you the tracking number of the shipment within 24 to 48 working. Rest all shipping services can be tracked at USPS official website.

What are your delivery options?

We ship orders from multiple locations in USA and Worldwide according to stock availability of the particular product.

How do I return an item?

Our refund policy is 60 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact us over call or email and request for a return.

Do you provide a delivery guarantee?

Yes - Delivery is guaranteed. If your order does not arrive within 15 business days after shipment, your order will be resent without any further charge.

How long order takes to be delivered?

We process and dispatch your order within next 24 hours after order approval. Shipping time is normally 3 and 15 business days.(Monday to Friday)

What is your returns policy?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@marksonlineshop.com and send your item to : 9531 Bass Dr, Huntington Beach, CA 92646